Communication Materials
Over the course of my career, I have developed several materials to improve internal communications and procedures within a company or team. Developing these materials created the opportunity for every team member to receive the same training, information, and updates.
Call Scripts
This example shows scripts for what counselors would use when speaking with students and what to say based on responses. This would be used to help counselors learn new material until they are comfortable with natural conversations.
Admissions Office Training
This example was used to train new counselors on office expectations. This covered everything from department policies to campus policies. Links were used to posting of policies.
Implementation Plan
Slate Training Guide
This example was used to train counselors on Slate. This document shows detailed instructions on what to do with each section of the site with screenshots. Counselors also used this guide as a reminder of how to access different parts of Slate.
Internship Guide
This example was used to train interns on the expectations of the intern program. Included in this document are general office policies, intern-specific information, instructions on the final project, and a calendar of what to expect over the semester.
Financial Training Guide
This example trains a new counselor on Financial Aid and Bursar Office information. Counselors use this document to learn how to review award letters, navigate the billing system, and speak with families on the topic of money.